Contacts
General & Wholesale
info@yaspis.com.ua
PR & Partnerships
pr@yaspis.com.ua
FAQs
Refund procedure
To your bank card.
A refund to a bank card is possible if you paid for the goods with a bank card on the site. In this case, you do not need to give any additional details.
To your bank account.
Refunds will be transferred to your bank account if you paid for the order by bank transfer as a legal entity. Refunds are made after providing all the necessary details. You can get this information from the bank whose client you are, and the manager of the online store will provide you with a list of necessary details.
The term for crediting funds to a card or bank account depends on the bank and can take 3-7 banking days.
Return & exchange
You can exchange or return a product that did not suit you within 14 days of purchase.
Terms of exchange and return:
The item can be returned if it does not fit in size, appearance, or any defect is found, under conditions that the good has not been used, packaging, labels, properties, marketable condition, and factory labels are preserved. Exchange and return of goods are carried out with the help of courier service primarily used for delivery.
Exchange and return procedure:
You can exchange or return the items in the store where it was purchased, or send it by parcel with the help of the courier service in the original packaging by courier delivery to the address.
Delivery
Delivery of orders is carried out by international delivery agents: UPS, DPD, DHL within the amount of days mentioned on the chosen carrier’s website from the moment of ordering. Shipping costs are calculated individually, depending on the country of delivery.